Support

Our added value :
Our quality of service.

Very few companies have the human resources required for a precise and reliable monitoring of their database systems. We can help you meet these needs by mobilizing our consultants, always in close collaboration with your internal departments, and by installing monitoring and alert systems that can warn us of malfunctions in real time.
Co-Sourcing

Accurate and reliable monitoring of database systems.
Very few companies have the human resources required for accurate and reliable monitoring of their database systems.
We can help you meet these needs by mobilizing our consultants, always in close collaboration with your internal services, and by installing monitoring and alert systems that can warn us of malfunctions in real time.

You also have the possibility of associating an assistance contract (according to a ticket book system) which allows you to have one of our technicians intervene directly (according to the chosen subscription).
We offer you several levels of monitoring, from support to full serenity, in order to remain as close as possible to your real needs.

Telephone Assistance Contract

Experts committed to solving the problems encountered.
This is an assistance on your databases (Oracle, SQL Server, MySQL...).
Experts take turns to answer your questions in a targeted manner and guide you in solving the problems encountered or carry out the manipulations themselves. They are committed to ensuring a precise follow-up for all the operations carried out on your databases and to clarify the sources of dysfunctions.

Within the framework of this contract, we intervene on the incidents occurring on your databases in an unexpected way. We do not intervene on new projects, on production start-ups or on any new service request (version change, new installation...). You will also benefit from a personalized access to our intervention monitoring platform: www.cockpit.fr, thanks to the login and password that will be automatically assigned to you.